FAQ
How Do I Place An Order?
It's very easy to place an order with us! Please make use of the shopping cart and/or purchase button that is available to you on the site and when you have an item(s) in your cart then proceed to check out. Follow the instructions regarding the check out process.
Payment and Shipping:
WE DO NOT SHIP OUTSIDE OF THE UNITED STATES AT THIS TIME.
1. RETURN SHIPPING. Shipping instructions will be included with your return authorization. 2. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy. 3. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in saleable condition with all original packaging intact and tags attached.
4. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion. 5. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: all jewelry items. The restocking fee will be deducted from the refund amount, if any, where permitted by state law. If you have any questions about this return policy, please contact us at customerservice@jewelrybywfh.com
Cookies Policy:
https://app.termly.io/document/cookie-policy/66269c74-0d94-4855-8f71-42b872e02d3a
Terms and Conditions:
https://app.termly.io/document/terms-of-service/45f984d6-c069-44bf-bce7-d4eadac48b7c
Website Disclaimer:
https://app.termly.io/document/disclaimer/53147aad-4ac4-49ec-a21f-7da4e1ffb45c
Secure Ordering & Payment Options
100% Secure Online Ordering. and Payments. We accept Credit/Debit Cards online payments as well as Apple Pay, PayPal, and AfterPay.
ONLINE RETURN POLICY:
https://app.termly.io/document/refund-policy/d8752143-9bc0-4e0c-ac8e-61da1145d2e9
1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 7 days of the delivery date. To initiate a return or exchange, please contact us at customerservice@jewelrybywfh.com to obtain a return authorization. Be sure to include the item's
order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow 7-14 business days for your refund to be processed once we receive your return or exchange.
Repairs:
If a repair is needed, buyer has 7 days from the day they receive the item to contact us for any repairs/replacement parts if applicable. Repairs that are stated within the 7 day time frame are free of charge, any repairs needed after the 7 day time frame start at $10 depending on the component(s) needed and shipping/delivery will be charged accordingly.
Privacy Policy:
https://app.termly.io/document/privacy-policy/d12b592c-5c01-479b-97ba-153fe42c4cb3
Shipping Policy:
https://app.termly.io/document/shipping-policy/ddb4ff96-6901-46ce-a1f4-9a43af99dc64
DSAR FORM:
https://app.termly.io/notify/d12b592c-5c01-479b-97ba-153fe42c4cb3
Acceptable Use Policy:
https://app.termly.io/document/acceptable-use/d012d99a-babd-4d64-b7fe-7da6e4700200